Dispatcher (New York)
Job Description
We are seeking a proactive and organized Remote Dispatcher to join our team. In this role, you will ensure efficient coordination and scheduling of deliveries and services, track and report order status, and liaise with drivers and customers to ensure exceptional service.
This role requires excellent communication skills, advanced proficiency in English, and a strong background in coordinating logistics or similar roles.
As a Remote Dispatcher, you will handle various operational tasks including managing orders, coordinating schedules, tracking deliveries, and resolving any arising issues.
IMPORTANT: This role requires immediate availability. ADVANCED ENGLISH IS MANDATORY FOR THIS POSITION.
Technical knowledge & skills required
- Advanced English Knowledge: upper intermediate, advanced, or proficient.
- Experience in dispatching or logistics coordination: Minimum 2 years experience in a similar role.
- Strong problem-solving skills: Ability to quickly understand and resolve issues related to deliveries and scheduling.
- Proficiency in using scheduling and route optimization software.
- Familiarity with tracking and reporting order status, and liaising with drivers and customers.
Soft skills required
- Professionalism: Professional attitude and ethical behavior.
- Communication: Solid written and verbal communication skills.
- Proactiveness: Ability to foresee potential scheduling conflicts and address them in advance.
- Multitasking skills: Comfortable with quickly switching gears and focus, moving from different tasks seamlessly.
- Analytical skills: Ability to use a solid analytical approach to solve complex logistical issues.
- Organization skills and attention to detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates.
Desirable knowledge & skills
- Prioritization skills: Ability to identify, establish, and assign priorities.
- Dispatch Software: For scheduling and route optimization.
- Microsoft Office Suite: Word, Excel for reporting and tracking.
- Telecommunications software: For communicating with drivers and customers.
